Since then (June/July 2019) we are waiting for the results, but still haven’t received anything! Will keep updated. Ratings may change as the service changes. Dante Labs continues to run unbeatable, cut-rate sales on their products to bring more money in while they provide nothing to existing customers who have been waiting 4 months, 6 months, 9 months, or longer and have received nothing. Dante Labs is transforming genetics. At this point I have contacted an attorney and am in the process of working on a website to pursue that class action lawsuit previously mentioned. late April 2019 - I finally got my results. It says no user with that email found. This testing option covers more than 80 personal genetic reports, including risks for 200+ genetic diseases, 30+ wellness traits, and reaction to more than 100 medications. Thanks to you I also realized that I have the results ready in the kit manager now. It all seems like a scam. On May 11th, 2019 I had not received a hard drive. Dante Labs price remains much much better than any other alternative. It took a while, but when the results came, they were spot on. How did you inspect your data? Note that your billing address does not have to match the shipping address, which means you can also send the test(s) as a gift. Received two emails simultaneously, saying that both kits have level D DNA extraction, and should be recollected. IMO, yes Dante Labs IS a scam and there needs to be a class action lawsuit filed! Dante Labs is a direct-to-customer testing provider, which means the procedure with this company involves the following steps: Placing an order – To get started with Dante Labs, first you Apart from having corporate offices in both Europe and the US, Dante Labs provides its customers with high-quality and precise at-home genetic tests that cover everything from family traits to risks of dangerous genetic diseases. Clear and concise reports directly from the DNA testing lab! Someone I know had difficulty their whole lives eating sugar. The worst of the worst. Thanks to everybody contributing their experiences here, wish you've already got or will get results soon! Still have not received FASTQ file. They hadn't updated my kits' status in their website and I contacted them numerous times. I have sent them two saliva samples which they said were not good. I contacted customer service and was told that I must purchase a $70 hard drive to receive my files, that they are ~100GB each and too big to download. At Dante Labs, we support scientific research and make investments in support of rare diseases. For me, that looks like they didn't know how to react to my complaint and simply said that both saliva samples (that were sent separately from different people) are bad quality. If that helps you? If that's the case, it is a 6 month timeline from start to finish. On Tuesday, roughly a year after filing a wrongful conviction lawsuit in federal court, the 41-year-old won a $6.25 million settlement — and a formal apology — from the city of Philadelphia. On June 28th they launched a new kit manager that fixed my problems accessing my reports but still no FASTQ file. Hope it will help. Read The Collection Instructions!! 27 of … Sending the sample back to the lab – Once your sample is safely stored inside the provided saliva tube, simply mail it back to the lab using the UPS pre-paid return shipping label. Dante Labs generates 10,000 times more data than genetic tests based on genotyping, seen as a powerful tool to start a life-long journey of discovery. Ordered hard drive on April 8th. We have shipped another saliva collection kit. This website features affiliate links. The company offers multiple at-home DNA testing solutions and empowers its users with insights and knowledge about their genetic signatures so that they can start living healthier, longer, and happier lives. My WGS kit arrived within three days of placing the order. Hier sollte eine Beschreibung angezeigt werden, diese Seite lässt dies jedoch nicht zu. November 25, 2019 - BAM and FASTQ files shipped. I have received my results today. Dante Labs, you should be shut down and the members arrested for fraud. What is the date they received your kit? One email said they were sorry to have not informed me that they "had to face an issue during the bioinformatics analysis," but no details. I was able to send it off December 4th with tracking. Yesterday they sent me 2 emails about DNA extraction quality + 1 email about a batch processing of samples that requires some more time: Your sample is classified as level D. This means the sample does not totally meet the requirements of library construction and sequencing. Otherwise, the company will charge a 25.00£ (≈29€≈33$) cancellation fee and 10.00£ (≈12€≈13$) for shipping and handling. I've found that these VCFs don't have rsID numbers. Raw files available for download. Despite there are no emails from Dante Labs or its representatives, now I have results ready in my kit manager. I will hopefully receive a refund. Gives some hope. It will never share your information with any public databases, employers, insurance companies, and other entities, including regulatory authorities and law enforcement unless required to do so by law or a valid search warrant, subpoena or court order. Information received when you use its services, including web-behavior data obtained through cookies and similar tracking technologies. For purchases made via these links, we earn commissions that allow us to keep producing helpful content. How long did it take? Online reports (download the PDF version) and VCFs look good. The test examines 650,000 SNPs and the usual turnaround time is just 3 weeks. You should be receiving your results soon.". I have used Dante Labs for a few items over the last year, such as for Covid Antibody Testing, and Genome Sequencing. End of April - asked again, they answered, that will be ready before May, May 1st - wrote a letter to support, saying about my concerns about delays and absence of notifications (even about successful DNA extraction), Today, May 2nd. It was purchased on Apr 08, 2019 in response to a previous communication with customer service which conflicts with this update, and is still unfulfilled. A little timeline: Dec 2018 - ordered 2 WGS tests (should be ready in 8 weeks ), Dec 2018 - received both in different countries, collected, separately sent to Italy, Mid Jan 2019 - 1st kits received by Dante. May 15ish 2019 - DNA extraction complete -- level A, June 14, 2019 - emailed again and got this: "We are in the process of releasing data to all our customers. Just read through this whole mess while researching which company to use. Number of Investors 3. On May 18th I've got results for all of my 3 kits. I emailed several more times only to be told I would have to pay $70 for a hard drive to get the full data. Other 2 kits don't have FASTQ files and VCF analysis returns errors, reporting ambiguities in files. After 4 months! Dante Labs may only share your personal data with its sequencing laboratories and research collaborators if you give them your consent. Response to Dante. Moreover, it offers you not only the sequencing but also the interpretation of key medical/environmental characteristics of your DNA. Read About More Class Action Lawsuits & Class Action Settlements: … Customer support have been quite nice to me and they were responsive but after seeing your post I am now thinking that they might be making up answers just to stall me. The status was not updated until almost 3 weeks later. v. Unilever United States, Inc., et al., Case No. (I'm not an expert). The Law Offices of Frank R. Cruz reminds investors of the upcoming January 26, 2021 deadline to file a lead plaintiff motion in the case filed on behalf … Since a friend of mine received his results in March, I finally complained last week. We are committed to making advanced genetics accessible to everyone Biotechnology. They responded that 1. there is a long queue of customers while giving no specifics and 2. that they are working on a feature to download data in the future. Press question mark to learn the rest of the keyboard shortcuts. Use another company to test your DNA. I am looking for someone who's got the same weird situation with Dante Labs. Promethease report is less interesting without raw data, too. Press J to jump to the feed. You will receive your BAM and FASTQ files within two weeks. I bought Dante DNA kit for my mum already 15 months ago!! It is now August 18th and I do not have my primary nor secondary report, nor do I have my complete data.