@dakworks, There’s not much info to go on with your question, but given that the Logitech Review is mentioned…. Yes, it keeps cutting off every 5 or 10 minutes after you cut on your TV. So it’s time to proceed to fault isolation, going from least expensive to most and stopping when the problem resolves. Initially I was using the standard Dish TV st top box with which it was doing fine. It's fine if I watch regular TV or Netflix! I never thought the Control4 was worthwhile, so I disconnected it the other day and then connected the X1 to the receiver using an HDMI cable. Direct TV has a known software issue with sound dropouts on HD channels when run through an A/V receiver and HDMI cable. Audio Keeps Cutting out Windows 10. Guess what, that didn't loose audio when the Sony did. We watch both Freesat directly through the TV, but more often Freeview fed via a Humax Freeview to an HDMI port. Post 1 of 38. The sound keeps cutting out when I am using the cable. Drops out around once a minute, but sometimes fine for a while. Denise mailman We have just seen how to reset the sound on TV POLAROID TQL19R4PR002. If I rewind live TV or a recording, after the 'drop out', the missing sound is heard. Also, try setting the "Digital Audio Out" to "PCM" in the TVs sound settings. Same problems recurred. We have a hd sanyo tv and shaw hd boxes the sound is cutting out once in a while and if we shut the tv off or change chanel and go back it fixes it we changed the receiver to see if it was in the receiver but it did it to the receiver we have in the bedroom also , and also does it to the blue ray when playing movies. For now I've narrowed it down to when I hit the * and change the audio setting to anything but normal the sound either cuts out completely or it becomes distorted. It worked, continuous sound again. Every so often the sound will start getting static and then disappear, it comes bak after a period oftime but can get it back right away if I hit skip back on my DVR and all sound is back. Reply. I have a Vizio TV and a Sony AV sound system. ALL RIGHTS RESERVED. This has been an issue since 2009 at least, so it does not seem to be a priority for them. The TV has only an optical sound output, so that is how the sound bar gets its signal. Lots of problems. Thank you for being a valued part of the CNET community. This problem exists in carrying the HD signal through the HDMI cable. This is one of the MANY issues I have with this TV. Here is my diagnostics number 103248445. Happens on all channels live TV and from my PVR box. Turn on the TV and try raising the volume. Hi, I have an Acer Aspire E13 which is connected to my Phillips TV through HDMI. Sound randomly cuts out when connected to TV with HDMI. It all started around the time when we got a new router for our internet so I dont know if that is the problem. There is a problem. Power the TV off. None of the advice I get seems to work.I have a cheap Vizio that I bought in Target in my bedroom and the surround sound is fantastic. I am not using COMCAST cable (had the same problem with them), I receive over the air HD for free using the built in tuner on a KDL52V5100. I noticed today that Sony has issued a firmware update for the a number of itsBRAVIA sets including the 32XBR9(my personal interest) and 52V5100. Re: X1 Intermittent Sound Cut Out Skipping Audio Issue I had a Control4 and the people who connected everything previously used RCA plugs (if that's still the right name for them). I've updated the firmware. I first thought it was my imagination; then decided I needed a hearing test.Never thought it could be my television. For some reason the sound keeps randomly cutting out, just for a few seconds at a time, when watching TV/Video from my laptop. 12/12/2020 by It only does this when using the cable, not when using my Chromecast, Roku, or DVD player so it isn't the TV or my sound equipment. Plug the TV back in. Same Audio problem on a Sony KDL-52v5100 bought in Nov 09. Just returned by nearly 90-day old Samsung Smart TV 50NU6950. We called tech support and they had us do the "Self Diagnosis" "Sound Test", then sound started working. The video is alright, but there is no sound. it's not just HD channels. rede96 Member Posts: 11. They said it will be 7 - 10 days though, so if I can't deal with the issue before I get the flash drive, I will try downloading the software myself. After 10 mins I disconnected the USB-C cable, waited for the laptop to revert to it's screen and sound and then reconnected. I downloaded it last night, and it immediately stopped my sound interruptions when using HDMI cables. Has anybody come across problems like these 2?? I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. I have Verizon FIOS. However, unfortunately, there is no wireless rear satellite speaker kit connected to this audio system which is causing to react by audio cutting out every now and then. Had it hooked to Direct TV Standard Def. Every 3 minutes or so the Sony sound bar cuts out: if I stop the film then restart then the sound returns. Other times, once it starts, it becomes vary annoying. or Netflix. I don't know what makes the loudness problem. We'll see if it fixes the problems.Thanks again! I have 4 other Sony lcd tvs that all use the same set-up with dish network hd boxes and a single hdmi cable. It has 2 HDMI ports , one cable for video and audio. I currently own the same TV...the "problem" you experience i would not consider a defect. I have the turn the volume way up again in order to hear anything. And there is no audio diffrence between the non-hd channels and hd channels. Sign in for the easiest way to view and pay your bill, manage your account, watch TV anywhere and more. Sound qualities are both at a two different bit rates and resulting in the low and high sound outputs. Thing 1, updated my Samsung Smart TV to latest firmware which just came out. I also have other issues switching inputs, and the built in tuner drops channels all the time. As a rule:if you can hear a noticable diffrence in audio levels between the hd and non-hd channels. Intermittant sound on HDMI input from both Sattelite reciever and Sony PS3. In recent times, the TV keeps going cutting off the feed (live or playback, Freesat or via Humax or via BluRay). I have changed HDMI ports and leads 3 times, unplugged sky q box and the problem is still happening, it’s safe to say the 4 days I have had skyQ haven’t been the best Yesterday ,I can listen the songs on my TV ,so who can help me?? How can I fix this issue? You are also a member of the I got screwed by Sony club. In fact the audio differences you are noticing between the High definition channels and regular standard definition is quite normal. Pal, This has happened to me as well, but I learned that the input signal is the problem, if not the cable itself, then the signal strenght from your cable company. Power the TV back on. The reason software version of the sound bar requires updating is because the unit is configured to deliver surround sound according to the source being played. My wifi carrier said there's no problem and considering it works fine on other Apps, I just can't help but think that YouTube and their movies are the problem! I've already downloaded that firmware & haven't noticed anything different at all. They didn't change the HDMI cable - just the box, so I have no idea why the problem just started, but this intermittent muting is driving me crazy. Brian Street, 03/24/2020 by Share. I forget what brand it was. I did two things, and I believe one of them resolved the issue. I have the same issue. Could it have anything to do with Sky Q boxes. Has I have main box and a smaller WiFi box in bedroom?? First incident was pic and sound flickered until both went out, changed the channel and it worked, had hdmi panel changed, after getting back entire pic goes out then comes back on, power supply replaced , received tv back and the tv started loosing connection the would get it back in about 10 seconds. Is there anything I can do to stop this from happening? Message from TV then said it was our outside devices. If the volume is loud enough to comfortably hear what the characters are saying, events like explosions are accompanied by annoying bursts of volume, as if we can't imagine that an explosion would be much louder than a normal conversation. Thinking I should have bough Samsung. PS. I've done all the updates. 12/16/2019 by very long, and the sound was cutting out. Press and hold the "Power" button on the side of the TV for 5 seconds. Re-soldering bad joints can work…and you can always try reselling a failed unit on eBay for parts if that’s more appropriate. I have the same tv. Still does it. I am so disappointed and will be calling about it tomorrow. I bought a 42inch Sanyo LCD TV back in February and ever since I've had it the sound a cut of a little … i have a LG sound bar SJ4Y with the Wireless rear speakers and the sound keeps cutting off and on! No problems. If I have any luck ill post it here. So in all the tv went to shop 2 times and technician came to house 3 times which is five tries.One of the problems is the problem is diagnosed while talking to a geeksquad member, the request is made to repair shop, part sent to shop and replaced even if it is not the actual problem. The hd side of the tv has its own audio amp. As of December 1, 2020, the forums are in read-only format. I have a full Sony HT but have never experienced ANYTHING like this when watching cable, so I assume it has to be the TV. I've had the TV for about 3 years with several different cable companies and box types, and never had a problem until my cable company came out yesterday and swapped out my DVR. I called Dish repeatedly about losing the audio COMPLETELY for no longer than 30 seconds or so ONLY when watching HD channels. So, I turn the volume down & when I switch back to HD channel, I can't even hear anything. It's only on my Sony TV. No resolution yet but at least I'll get my money back if they can't fix it. Not only does the sound cut in and out but also gargled like the aliens are remarking about the program material. If you are feeling ambitious, intermittent failures in audio that are in the Review are most likely failing solder joints, loose wires or cracked circuit boards. You can get the audio back by switching up or down one channel and then switch right back. It would drop signal then after 10 seconds would come back on.Started while having Direct tv then changed to att and problems continued.put different tv in place of 52 inch ran for a couple of weeks and no issue. The strange thing is when the sound cuts out the tv remote also stops working with the exception of the power button. I have a 52 inch Bravia, luckily bought service plan. The sound will go in & out like somebody is turning the volume way down then back up. I spoke with sony tech , went through the troubleshooting procedure with him. 07/21/2020 by Spectrum Sound Cutting Out. January 13 by Sound bar has been fine for 3 days since installed, only just noticed the issue this evening, I would,led say it wasn't doing go this for the first couple of days. Both units are brand new. I can switch to receiver and surround speakers and it correct the issue thus knowing it is the TV. I have to cut the TV off and on, just to hear the sound. But, after I switched to a Dish TV HD (High Definition) set top box 2 months back, I started noticing sound problems. We had not had this new T.V. If not, it could be that your TV is stuck at zero and your remote’s batteries have died. Start by reseating the HDMI cable at both ends; check to see if the contacts are dirty. Doesn't happen all the time. Philip Horton, David Keldsen If the sound from your Bluetooth headphones, including AirPods and wireless Beats headphones, cuts in and out or is distorted, learn what to do. I'm going to purchase a new HDMI cable to see if that might solve the sound cutting out problem. Frequently Asked Questions. I purchased this TV in early 2008. Finally, see if another HDMI TV eliminates the problem. Then after 1 week they called me up telling they could find no major fault in the TV as to why the sound stops suddenly & that they have even changed the sound board in the rear as it is within warranty. Can you please explain? Many thanks to you re the Sony firmware update! Scoured the net for solutions, but found none. It does not do it constantly, only intermittently. There will be a long delay till the warranty expires, then the middle finger. So I have had a hisense 4k tv 50 inches for about a year now and the last month I have been noticing that while watching TV or using it as my PC monitor watching streams or YouTube etc etc or just random PC usage or TV usage the sound will just fluctuate and cut out for a few seconds. I have the same issue since I switched from Comcast to ATT. My TV is only 7 months old. On the TV screen, the firmware version number should appear like this: SOFTWARE VERSION vXXXX- if the version number is PKG3.533.xxxx or higher you already have the most recent firmware . The issue is this: when streaming, after commercials, when the shows return, the sound invariably cuts out! My son is planning to set up my surround sound so maybe this will help. Intermittent sound and "flickering" problems. Idomyownstunts I have the same loss of audio on my lg cx oled tv with a denon avr-x3700h. It's very agrivating. Sound returns when changing from HD to SD channels. Im going to contact the manufacturer of the components . If it comes loose again I’ll have to buy a new HDMI cable. It used to only be the one box in the fam room but now the TV in the bedroom is doing it also and they don't both do it at the same time. I own both a KDL-52V5100 and KDL-40V5100, both exhibited the HDMI sound drop out for years. This is normal, nothing to worry about.However, one thing i do notice is the static which is mentioned in the firmware update. As per a recommendation on another site I installed a Easycel Audio Digital to Analog Converter DAC ($14.99) in between my tv and the receiver. I have a Sony KDL-40WL140. They replaced the Audio Board last week, it improved the intermittant sound but didn't fix it completely. Signal diagnostics show the signal strength at 95% and all indicators are positive for reception, but the picture will not display. Feed is from an HDMI cabel to the TV. Sorry to hear you got suckered by SONY too. Spectrum Cable Keeps Freezing. If that fails to resolve it, try a factory reset, as mentioned above. I seriously do not want to purchase a new tv. I do not have cable company T.V. The sound is "fuzzy" on the HD channels after the TV is on for about an hour,but not on the normal channels. This happens on live as well as recorder programs on the DVR. Try tapping the unit and seeing if the problem exhibits itself (or gets better). Help me out here. This TV is not worth what I paid for it. Sony tech support tells me I have the most current firmware and gave me # for local Sony Service co. They suggested to me the reason for the sound problem could be due to incompatibility of the Dish TV software with that of the Sony TV & suggested me to get an Airtel connection.Sometimes, when the sound is absent, I see the message 'Unsupported Audio signal please check your device output" When I suggested to the Sony people for a replacement, they refused citing that LCDs can't be replaced The problem is still persisting & I am now at my wit's end. Report post. I want to thank you for alerting us to this fix. Sony Bravia 46" purchased in September of 08'. It is very likely that it does not need any further discussion and replying to it will serve no purpose. I use only a small antenna, and I get good reception. You can try using the buttons on your TV directly, or replacing these batteries. Continue in “Sound Adjustment”, and deactivate Dolby Digital on the HDMI output by selecting “No”. This is the only HD TV in the house so the tech brought over another one and hooked it up to the same reciever. Netflix sound keeps cutting out on my sound bar Trying to watch a film on Netflix accessed direct from my 65 inch OLED that I had delivered yesterday. no fix. This may be a good effect for movie theaters, but it's driving me up the wall! Only way to reset it is to turn the TV on and off while on that channel (and even this does not always work). My diagnostic number is … Unplug the power cord from the television (or the outlet). There has been a problem with the soundon sony's and other models also.The HDMIcable connected to the set top box,direct tv,dishor cable.try googling the model number ofstb and find user manual.And set output parameters.Hope this helps. We had a sound bar, and we figured out that was the problem. After 10 mins of watching the live stream web video, the video feed started cutting out (TV loosing signal) and this would phase in an out every 3-5 minutes and between this the audio would cut out while the image remained. It is EXTREMELY annoying. for your query. I called up sony customer care explaining to them my problem. Could it have something to do with ISP? This thread is more than 1835 days old. They are sending me a flash drive (no charge to me) with the update on it and instructions on how to install it. This TV has a built in sound bar, so I would assume the TV and the sound bar are wired together, but I don't know. You are just one in a long, long series of people that paid a premium for a Sony TV set that got a problem. Dish swapped out my receiver 2 weeks ago, seemed okay until yesterday. Thanks to all who posted resolutions to this problem. 232 t12 is the model, it is about 2 years old. I therefore suspect that some picture issues are a result of the software comparability with the HDMI connection. The sound then comes back after switching one channel up or down & sometimes it does not come even with this manoeuvre. I've had my Sony KDL-40v5100 since Jan '10. (Or maybe you are using over the air signal, which is worse).Once I fix that my 46 inch SONY tv is a good deal.Hope it helps. I Have a brand new KDL-40SL150 that has audio issues. If so, and you are up for doing it, … The sound will go in & out like somebody is turning the volume way down then back up. Now waiting for geeksquad to get back to me to see if they will replace set. Cheers My Samsung Smart T.V. Same with me!! ( I wish Sony would clarify the last item)The description on the site is:Sony has designed the BRAVIA. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Our grandson pushed the input button on the sound bar remote until it went back to the optical audio setting or the setting you have yours set up to. We have a Viera TX-P42GT20B plasma TV, bought as a 3D package with a DMP-BDT100EG blu-ray player in April 2011. I followed the instructions in the fix, but my current software version (HH-D-QM-B-CJ) didn't look anything like the one shown in the fix, so I called Sony - 800-222-7669. Hopefully, that’s fixe… January 2016 in 2016 Archives. This is probably what most people in this thread are complaining about. @denisem, The sound is getting really bad it cuts in and out all the time. I have a Uverse cable box so how do I download the new software update? Please let us know. I wondered is this an equipment fault or down to an update. However, if you feel it is necessary to make a new reply, you can still do so. There should be in shop troubleshooting rather than over the phone troubleshooting and just part replacement. I thought it may have been an old faulty HDMI cable so bought a new one and used that, but I'm still getting sound cutting out. Please help! When watching CNN the sound keeps cutting out just long enough to lose what is being said, does anyone else have the same problem? Dropped sound happens on other channels from time to time? I'm sorry I wasted my money on Sony. Everyone having this issue including me seems to be able to fix it with a hard reset “ unplugging “ the components. The sound in my tv cuts out for no reason - Answered by a verified TV Technician. 0 Kudos 2 people had this problem. Me too. I chose Sony because it was a reputable company. The sound kept cutting out. Get this- the audio board the tech removed from my brand new TV had burn marks that were circled in blue marker- meaning either Sony installed a know bad board at the factory or Best Buy is selling remanufactured TV's as new. If you are feeling ambitious, intermittent failures in audio that are in the Review are most likely failing solder joints, loose wires or cracked circuit boards. I’ll check other channels to see if it happens there too. Meaning, if I am watching TV in the bedroom and the sound is cutting out but my husband is watching in the family room with no problem.